Technical Support
Technical Questions:
These are questions CCCApply Technical Support can help you with.
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A red error message appears at the top of the application screen.
The red text at the top of the page indicates that there were errors or omissions on that page of your application. If you don't have all the information for that page at hand or otherwise cannot complete the page, you can skip to another page by clicking one of the page numbers displayed in the list under the Skip & Jump function on the left column. You will have to refill that screen when you return to it.
A check mark on the left column indicates only that a screen has been saved. If you have skipped a screen where newer information has triggered the red arrow(s), the new information will not be saved until you return and complete the screen.
If the screen error message indicates that a field was entered incorrectly, check your data carefully. If the screen still presents a problem, please contact us through the CCCApply support contact section.
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Can I print my application?
The online application was not designed with printing the display format in mind. If you intend to print your completed online application, the only way to do
this at the present time is to use your browser's print command from each (saved and completed) screen of the application:
File --> Print
If the screen prints but the information you entered appears blank, we suggest accessing the application with a different web browser program.
If you intend to print blank screens of the online application in order to fill it out by hand and mail it in, please note:
- If you have encountered a problem with the online application and the information on this screen or the Ask the Experts pages have not been helpful, we want to know about it and get your questions answered, so please contact us through the CCCApply support contact section
for further help or to let us know how we can improve the CCCApply website.
- If you are an international student, please see CCCApply's FAQs section and/or
contact the college you are interested in and ask for their international
student office. In some cases, international student applications are different from the form submitted by U.S.
students.
- For U.S. students, the online application asks all of the same questions as the paper application, but it is
not in the same layout. The actual paper application may soon be provided on this website in Acrobat Reader
(PDF) format.
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Does my data get saved when I move to a different screen?
Yes, except when you use the Skip & Jump function. You may save by clicking Save, by clicking Save & Continue or Save & Go Back, or by clicking on the large screen numbers displayed vertically down the left column. The Skip & Jump function allows you to bypass screens you want to complete at a later time by moving you to another screen without saving or checking for errors.
All buttons that bypass the save function will warn you before proceeding, so please pay attention to warning boxes. More information about navigating and saving is provided in the introduction to the online application.
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While entering information in CCCApply, I received an unexpected error message. What should I do?
If you encounter a Student Support screen with the red Unexpected Error headline, we ask that you first try to access the screen you had been working on by logging on through the initial screen of the application. You can do this by clicking on the admission application link on the Unexpected Error screen. The error can be caused by using the BACK
button of your web browser to return to a section that had been previously saved.
After trying again, if you encounter the Unexpected Error message a second time, please report the error by clicking on Go to Error Report Form.
This will be reported directly to a technical support manager, so the more detailed your description
of what you were entering prior to the error screen, the faster we can get to the problem if it is recurring. After reporting the error, you can go back into the application and try again. If the error is repeated and you believe you know what may be causing it, feel free to fill out another error report form with the additional details or contact us through the CCCApply support contact section.
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While navigating the CCCApply site, I encountered a blank screen with an HTTP 404 error. What should I do?
Wait several minutes and try again. If the problem persists, please contact us through the CCCApply support contact section.
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International Student: How do I fill out my address and telephone number information?
For state fields, select "Foreign Country." You can select your country from the country list. International students should leave zip code fields blank. Provide mailing code information in the "International Postal Code" entry. If you need to leave an additional mailing code, add it within the city field. For telephone numbers, some applications are formatted for U.S. and Canadian numbers only. If your telephone number format does not fit in the entry or causes an error message, please leave that telephone number entry blank.
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What can I do after receiving a Page Unavailable message about not using the Back/Forward buttons on my browser?
Applications should be navigated through the buttons on the CCCApply web screen rather than the BACK and FORWARD buttons on your web browser. The Page Unavailable message can also be caused by:
- Filing and using a bookmark to any part of the CCCApply site beyond a log on screen; or
- Using the dropdown list on your location/address bar.
If you have just encountered the Page Unavailable screen, please try logging on again through the CCCApply Home Page.
If you receive the Page Unavailable message again after following these instructions, please contact us through the CCCApply support contact page.
It will help if you provide your user name, the WWW address of the screen you were on (immediately preceding the Page Unavailable message), and a description of what you
were clicking on when the message came up.
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